Unsecured
Loan Servicing

End-to-end servicing solutions for unsecured personal loan portfolios—delivered with precision, scalability, and top tier service levels.

Purpose-Built Servicing
for Unsecured Lending

• Full-Service Portfolio Support

  We handle every step of the servicing lifecycle—from welcome calls and payment processing to delinquency management and charge-off recovery.

• Intelligent Collections

  Our collections approach is rooted in analytics and borrower segmentation—designed to boost recovery while respecting your customers.

• Compliance-First Approach

  Stay audit-ready with processes aligned to FDCPA, TCPA, FCRA, UDAAP, and other federal and state-specific regulations. We mitigate your servicing risk, so you can focus on growth.

• Scalable Infrastructure

  WPM adapts to your business needs, from high-growth origination to portfolio wind-down. Our systems are built to scale without sacrificing service quality.

• Data & Insights

  Access detailed reporting and performance analytics to inform strategy and investor conversations.

Solving the Complexity of
Unsecured Loan Servicing

• Non-collateralized Risk:

  Specialized techniques are needed to manage borrower communication, motivation, and cure strategies in the absence of asset-based leverage.

• High-Touch Support:

  Unsecured borrowers often have unique questions or needs—our servicing model ensures responsiveness and borrower satisfaction.

• Charge-Off & Recovery:

  We provide seamless transitions from primary servicing to late-stage collections or debt sales, protecting portfolio value every step of the way.

• Tech & Compliance Burden:

  Avoid costly platform maintenance and compliance updates—WPM takes care of both with expert staff and modern systems.

Primary. Backup. White-Label. All Covered.

Wherever you are in your unsecured lending lifecycle, WPM can support it—efficiently, compliantly, and under your brand.

• Primary Servicing:

  End-to-end borrower support from day one, with real-time reporting and performance transparency.

• Backup Servicing:

  Ensure continuity and regulatory preparedness with WPM’s backup servicing support.

• White-Label Experience:

  Seamless customer communications delivered in most states under your brand, maintaining borrower trust and consistency.

Whether required by investors or internal risk teams, we’re ready to serve as your trusted contingency plan.

• Live-tested conversion processes
• Rapid activation with minimal disruption
• Secure borrower data replication
• Detailed investor and compliance reporting

Let’s Build a Better Servicing Partnership

Connect with our team to learn how WPM can optimize servicing for your unsecured loan portfolio.